Customer Production Manager

About Us 

Talkoot is the most powerful and complete AI product storytelling platform for ecommerce. Content produced in Talkoot helps generate billions of dollars of revenue for hundreds of the world's most loved brands across fashion, outdoor, food & bev, and CPG industries.

We are a hardworking and supportive team that encourages personal ownership, initiative, and professional growth. We are looking for a talented, determined and organized Customer Production Manager who can collaborate with our Creative Studio and Customer Success team to manage and deliver complex content projects for customers.

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About the Role

As a Customer Production Manager, you will be responsible for managing a variety of content projects and deliverables for our customers. You’ll work cross-functionally, facilitating assignments with our Studio team and partnering with Customer Success to ensure that project deliverables meet exact internal quality standards and customer requirements and are delivered on-time or ahead of schedule.  

You will also play an important role in managing customer SEO and GEO resources by reviewing and validating keyword and intent lists, making informed optimization decisions, and ensuring content is positioned to perform across both traditional search engines and AI-powered shopping platforms. You’ll partner closely with our AI and Product teams to ensure deliverables align with evolving industry best practices.

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Key Responsibilities

• Creating schedules, managing project timelines, and ensuring that client commitments are met, keeping both customers and internal team members informed throughout the process.

• Reviewing deliverables (particularly optimized ecommerce product copy and keywords) and providing feedback to Studio team to ensure deliverables meet expectations.  

• Building and maintaining internal style guides to capture customer feedback and ensure it is being consistently and accurately applied.

• Proactively engaging with Customer Success to communicate project risks and address potential problems before they arise.

• Managing project resourcing tasks, including briefing freelancers and working with the wider producer team to balance resources based on company and customer priorities.  

• Maintaining a deep understanding of customer goals and Studio standards to ensure all deliveries exceed expectations and align with Talkoot’s commitment to quality.  

• Accurately estimating time, effort, and complexity of tasks. Reliably ensuring commitments are realistic.

• Proactively identifying ways to streamline and improve production processes.  

• Technical & data-driven tasks including project configuration in Talkoot and managing digital project resources like keyword lists, product imagery and product data validation.

• Collaborating with AI & Product teams on SEO and GEO workstreams, including validating keyword lists and providing feedback on keyword outputs.

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Requirements

• 4 or more years of experience managing deliverables in ecommerce, software, or content production environments.  

• A strong proficiency in Excel, including writing formulas and using pivot tables.

• Excellent writing and communication skills.  

• Experience working directly with customers and interacting with a wide range of personas.

• Basic understanding of generative AI.  

• Experience managing ecommerce content or digital projects for brands in CPG, food & beverage, apparel and fashion, outdoor, electronics, or beauty is strongly preferred.

• Experience with SEO and/or GEO strongly preferred.  

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Who you are

• A strong project manager. You can manage multiple high-stakes projects simultaneously, prioritize effectively, and keep work moving even as needs and priorities shift.

• A cross-functional collaborator. You know how to influence and coordinate across teams, build strong working relationships, and bring the right people together to get to an outcome.

• Independent and adaptable. You’re comfortable operating with autonomy while knowing when to pull others in. You thrive in a fast-paced, high-growth environment where priorities can change quickly.

• Highly proficient with AI. You know how to use AI thoughtfully to increase productivity, improve your work, and simplify processes—not create unnecessary complexity or extra work for others.

• Detail-oriented. You take ownership of the quality, accuracy, and completeness of customer deliverables.

• A thoughtful, clear communicator and good listener. You connect dots, learn quickly from exposure, and communicate effectively with different audiences.

• Skilled with software and technology. You’re comfortable learning new tools and finding better ways to use technology to get work done.

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Compensation

Salary Range: $70,000-$90,000 / year. Starting salary for this role is based on experience and typically begins at the lower end of the range.  
Equity Options: This role is eligible for participation in Talkoot’s equity program, offering the opportunity to share in the company’s long-term success.

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Benefits

• Work from home with the flexibility to manage your day, paired with high expectations for ownership, responsiveness, and getting great work done

• 5 weeks vacation for all (plus 10 holidays) available the day you start   

• Shares of the company – You’ll have a stake in what we build together.

• Direct input into the growth and trajectory of Talkoot. You’ll help shape the success of the company.   

• Complimentary memberships to TalkSpace (online mental health therapy) & One Medical (on-demand primary care).  

• Medical, dental and vision insurance plans.  

• Life Insurance and Short & Long Term Disability.

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How to apply

Submit your resume and complete your application here.

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