The DTC Experience

EPISODE: THE HUMAN SIDE OF ECOMMERCE

Listen in as Anna and Brian discuss how brands are succeeding in ecommerce in ways that Amazon can’t. 

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EPISODE: THE SECRETS OF A CHALLENGER BRAND

Listen in as Anna and Brian discuss how advertising can help scale traffic, but it can’t build relationships. 

Episode: What do we really mean when we say customer experience?

Listen in as Anna and Brian discuss what brands really need to focus on to optimize their customer experience and truly capture the hearts and minds of their new online visitors.

Episode: How to avoid the mushy middle

Listen in as Anna and Brian discuss why some brands are going bankrupt while others survive during this global pandemic.